Our Most Frequently Asked Questions

For order placed before 9/17, please contact GVC Customer support at 888-777-3540, or via email at [email protected]

Trade-Ins submitted before 9/17/2023 should be processed within 5 business days from receipt

Orders placed before 9/17/2023 can expect payment to be issued within 10 Business Days of your trade-ins arrival

The best email would be [email protected]

The login process for PGA Members is handled through a single sign on process, using your PGA credentials. If this is your first time logging into the new website you will need to link your account during the sign on process.

Faster Receiving Times
Our new partners at 2nd Swing boast the fastest processing times in the industry. Your trade-in will be fully processed & paid out within 7-10 business days of delivery.

New Mobile-Friendly Design
Our new mobile-friendly website layout and Value Guide ensure a seamless user experience across various devices, meaning you can check value & take trades anywhere!

More Values
More brands & more item types in our new Value Guide means you can offer more value to your members!

Real-Time Account Info
Receive updates throughout the trade-in process so you know exactly where your trade-in stands at all times.

Donate your funds to PGA Reach
Users can donate their trade-in dollars back to the PGA of America, where 100% of their funds will go toward both PGA Section programs that grow the game and the PGA Reach program.

Rental Set Fleets on Demand
PGA Professionals have access to our new Rental Set Program, allowing them to book full sets of rental clubs from PING, TaylorMade, and Callaway on demand for events or other club needs. Sets can be shipped nationwide.

Our Value Guide features a wide range of items found in Golf Shops nation wide. From Golf Clubs, Apparel (with & without logo), & accessories like Shafts, Launch Monitors, Bags, Shoes, Golf Balls & More!

The best email would [email protected]

Customer can select to use our pre-paid shipping labels through the FedEx system. These labels are flat rate labels which are $9.99 each which is deducted from the end total of your order. ***These labels are flat rate and cover any weight or size box, but we suggest 10-12 clubs per label for shipping saftey. The $9.99 will cover the shipping of the box, but not any box or packing materials you might need.

You can trade in as many clubs as you would like. You can continue to add them to the shopping cart until you are finished.

The two options of payment to select would be check or PayPal. Check would be a physically mailed check to the address provided on the account. PayPal would be an electronic deposit made to the PayPal email address entered on the account. ***PayPal payment do take a 2.9% convenience fee for the use of their system. This is not taken out by PGA or 2ndSwing, but directly from PayPal.

From the date of arrival of the package we do kindly request 7-10 business days to fully process and evaluate your trade in. You will receive a fully detailed summary via email with all items received once the order has been fully processed. Once the you have received the email the orders payment will be sent out within 1-2 business days.

The full summary email will be sent out at the completion of your order. If you have any questions or issues with the completed order, please reach out to our team with any questions you may have.

We have 3 conditions set up through the trade in program. New condition would refer to clubs that have been unhit and unused. Average condition would cover used clubs which have light to normal wear and tear for a used club. Below Average would depict higher than normal wear on the club or set, including visable paint chips or skymarks. If you have any direct questions regarding our condition guide, please click on the question mark next to the condition drop down once part 3 in the selection process has been completed. This will pop up with a full breakdown of wear and useage for each condition, including photos.

Using our shipping labels they do have an expiration of 2 weeks from the submission date.

If you would like to adjust an order after it has been submitted, please reach out to our team and we would be more than happy to help you out.

The items listed on the trade in site would be the items we are trading in at this time. If you are looking to trade in an item that is not listed, please send our team an email with some photos of the item to see if we would be able to provide pricing.

***Iron sets must consist of a minimum of 5 consecutive clubs with matching shafts, including a Pitching Wedge (PW)

Our system will have specific codes created for Combo Sets that are naturally paired together by the most prominent equipment manufacturers. To be considered a combo set the set must have all matching shafts. Please reach out to our team to quote out the sets not found in the system.

You can utilize the box from your golf club purchase as long as the clubs will fit. Otherwise any box the customer can find that fits the clubs will do. If all else fails you can purchase a box through FedEx when shipping out the order. ***Please make sure to have the FedEx team use an appropriate box 50x5x5 to make sure the clubs are safe in transit.

Clothing must have original tag and be unworn and unwashed to be considered in new condition.

Clothing and accessories with noticeable snags, stains, discoloring, and sunspots are considered blemished and have no value. Items with minor snags, stains, discoloring, and sunspots may be considered “Slightly Blemished” for a 50% reduced value. Any styles outside of 10 years old in new condition may be subject to pricing adjustments. Any logo’s other than Country Club or Golf Club logo may be subject to price changes.

Rangefinders and GPS Units must come with all buttons working and operate as intended. No cracks in screen or major scratches on units. All necessary & applicable accessories are included with device and are fully functioning (charger, battery, USB cable). Items deemed non functional are subject to $0 value & returned at customer’s expense. Items with excessive wear are subject to reduced values.

If you have any questions regarding condition, please contact us via phone or email.